Only an hour in...

Right now I work the following schedule:

10:00-11:00
11:00-12:00
- break -
12:00-1:00
1:00-2:00
- lunch -
3:00-4:00
4:00-5:00
- break -
5:00-6:00
6:00-7:00

I am not even to my first break and I am wishing the day away. Usually I can get a little bit farther, but today it seems that my close rate (welcome to sales) is going to be awfully low. I have had all transfer calls and complaints and "quick questions". I hate that my job depends partially on the luck of the draw. Of course it also depends on me, but my ability to create rapport with customers is sadly lacking. Sometimes when they make a joke I just sit there, quiet. I don't have the acting skills. I am what I am. Happy, sad, thoughtful, frustrated, they can tell.